1.1 A booking is considered ‘definite' when confirmed by the hotel. Confirmation will usually be in the form of an email. However, the hotel reserves the right to confirm a booking over the telephone or by post.
1.2 A booking is only ‘confirmed' after a deposit has been received.
1.3 The deposit for the hotel is the price of the first night's stay (Apartment is 25% of the full price with the outstanding balance due 8 weeks prior to arrival)
1.4 The hotel will not accept liability for any booking in the event of an inaccurate rate published on any internet site.
1.5 Vouchers cannot be refunded once purchased.
2.1 Check-in is from 3.00pm on the date of your arrival.
2.2 Check out time by 10 am on the morning of your departure. Late departure from the room is only permitted with prior management agreement for an agreed extra fee.
3.1 Breakfast is served from 8.30am until 9.30 am every day.
Smoking is not permitted in the hotel.
Dogs are permitted in the hotel & grounds. DOGS MUST BE KEPT ON LEADS at all times and MUST NOT BE LEFT UNATTENDED in the rooms.
The garden is open from 10am to dusk.
Keys must be handed in to reception upon check-out. Keys lost by any guest will result in an additional charge of £50
Children remain the responsibility of the parent or guardian at all times whilst staying at the hotel. Attention is drawn to the provisions of clause 15.
The hotel takes reasonable measures to ensure a safe car park but reminds guests that the hotel accepts no liability for damage or theft caused to your vehicle whilst parked at the hotel. PLEASE NOTE WE ALLOW ONLY 1 CAR SPACE PER ROOM/APT.
The hotel is not suitable for wheelchair access due to being on the edge of a cliff, and the age of the building.
10.1 All deposits taken to secure a booking or reservation are non-refundable in any event. Guests are strongly recommended to obtain holiday insurance for their bookings.
10.2 If guests find it necessary to cancel or cut short their confirmed booking within a period of 8 to 14 days prior to arrival a of 90% of the holiday cost will be due. For cancellation within a period of 7 days up until the day of arrival then the full cost of the holiday is then due, unless we are able to re-let the room.
To amend or cancel your booking, please call the hotel directly using the number stipulated on the website. Charges may apply in accordance with clause 10 above.
12.1 The applicable deposit (in accordance with 1.3 above) will be charged to your credit or debit card at the time of booking or by online banking.
12.2 All additional goods and services purchased during your stay must be paid in full on presentation of invoice at check-out.
12.3 We do not accept American Express or Diners club cards.
The hotel reserves the right to terminate your booking immediately without being liable for any refund or compensation where you engage in unacceptable behaviour that causes a disturbance or nuisance to other guests.
The hotel attempts to deal with complaints as speedily as possible. Complaints must be addressed to a member of staff immediately and given sufficient opportunity to rectify the situation to your satisfaction. If you are still not satisfied, the complaint will be escalated appropriately.
15.1 Other than for death or personal injury caused by the hotel's negligence or misrepresentation, the hotels total liability to you is limited to the price of the booking and to the fullest extent permitted by law. All warranties are excluded and in no circumstance will the hotel be responsible for any indirect or special damages. 15.2 The hotel will not be liable for failure to perform to the extent that the failure is caused by any factor beyond its reasonable control. You are responsible for any damage or loss caused to the hotel or the hotels property by your act, omission, default or neglect and you agree to indemnify the hotel and to pay to the hotel on demand the amount reasonably required to make good or remedy any such damage or loss.
The hotel is committed to protecting (i) the privacy of its customers; and (ii) the confidentiality of information provided to it by customers. Your personal details will not be sold on or passed on to third parties.
The hotel may relax or waive any of these terms and conditions without prejudicing its right to strictly enforce them subsequently.
All bookings will be on these terms and conditions together with any other terms set out in the hotel's confirmation of booking. No other terms or conditions will apply. These terms and conditions and our contract with you will be subject to English law, and the exclusive jurisdiction of the English courts.
Last Updated : April 2021